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When Stress Comes from Outside the Workplace, How Do Law Firms Respond? – The American Lawyer

Butler Snow was recently mentioned in an article by The American Lawyer about how law firms respond when stress occurs in traumatic situations outside of the workplace.

The following is an excerpt from the article:

Butler Snow dealt with a similar situation in 2018, when Hurricane Florence hit Wilmington, North Carolina, and one of the firm’s professionals literally had to kayak from his home to escape floodwaters. “Because of that, he couldn’t service clients on a day-to-day basis. Other lawyers stepped up,” said Rance Sapen, Butler Snow’s chief operating officer.


The firm also made sure everyone in that office had what they needed to get through a time when local stores were damaged by the hurricane. Also, he said, “We continued to pay them because that was the right thing to do.”


Sapen said Butler Snow has a traditional employee assistance program, and is focused on shaping a culture that will reduce stress. For instance, he said, the firm offers sabbaticals to partners, a concierge program for handling personal needs and flexible scheduling arrangements “because life happens.”


“We think our culture is a tool to help us,” he said.

To read the article in its entirety, click here (subscription required).